Complaints

15. Complaints

If you are unhappy, please tell us: it is free and we will not make it difficult. You can reach us by email at compliance@ijg.net, by phone on +264 81 958 3500, in person at 4th Floor, 1@Steps, C/O Grove and Chasie Street, Kleine Kuppe, Windhoek, or through the complaints form on our website. A senior manager oversees complaints. We will acknowledge your complaint within 48 hours, look into it fairly, keep you updated, and revert within 7 business days. If the matter takes more than seven (7) working days for us to investigate, we will keep you informed of the expected timeframe.

If you are still not satisfied once you have been through our process, you can take your complaint to our regulator, NAMFISA, at complaints@namfisa.com.na. We keep a record of complaints for as long as the law requires.